Contact Us
Our team of UK-based experts are ready to help
New Customer Helplines
Looking to discuss a new insurance quote?
Contact our UK-based call centre for a quote or request a call back via our online form.
By Call Back Request
Complete the online form and our new business team will contact you to discuss your insurance requirements.
Request a callbackExisting Customer Helplines
Need more help? If you have any questions that we haven’t answered please contact our existing customer helpline to:
- Obtain a quotation for additional covers
- Amend policy details
- Amend business details
- Change your details i.e. change of address, bank account
- Report lost documents
By Email
Send us an email message and our customer service team will get back to you.
Email customer servicesFeedback & Complaints
Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.
Should you wish to make a complaint then it should be directed to:
By Post
Customer Experience Team Premierline
Lancaster Business Park
4 Mannin Way
Lancaster, LA1 3SW
By Email
Send us an email message and our customer services team will get back to you.